hyosung atm epp error 97999

Clean CS1A and CS1B. Bills is remained in CS41AB sensor after dispensing bills. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. 5. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Set serial number. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Reboot ATM: 9721122: Recoverable Error: 1. 1. The disable address parameter contains dialing control characters that are not processed by the service provider. One or two instances of this error does not usually indicate a defective part. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Check Encoder Sensor CS8 BRKT5. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. Remove note from the CDU delivery path 2. Note: If the modem is defective, this error will most likely occur frequently. Something is detected in C31AB sensor before dispensing bills. Check jam in 1 cassette and reload 4. Check wiring and CDU mainboard connections. Usually caused by loss of battery power to the CDU mainboard. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check the modem connection and the modem test. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Call your attendant. Replace the Cash Dispenser B/D, 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Check cabling and potential blockages and power cycle ATM. 4. Check if printer head lever is properly close, 1. Check Sensor(CS6) Poll 3. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check the replenished amount and replenish 2. Replenish receipt paper in paper charger 2. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 3. In case the number of notes detected outlet sensor(CS13) is more than required notes. Remove note from the CDU delivery path. Loose belts can slip off rollers and block sensors. 1. Check the thermal printer head and change if necessary. For Use with 6000K Keypads only. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. 1. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Strict test of products Our Team: Research and Development Department Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check notes status in the reject box. Check communication cable 3. Check cassette for jams, check condition of bills in cassette. Remove dust in CS13 Sensor 3. Test Modem. 1. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Check cash dispenser driver (CDM SP) version. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. CDU ROM does not match AP software. Remove notes jammed in CDU 3. This device acquired PCI PTS v5 certification in October 2019. Remove a jammed note on the gate2. 4. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check communication cable connected properly 2. Otherwise the printer may require service. Reboot ATM. Usually caused by a customer putting fingers in the cash drawer during dispense. Check CS13 sensor (note jam and dust) 2. Check for notes in the Cash Dispenser. If this error persists, the printer will require service. Bills are remained in CS1AB sensor after dispensing bills. 2. Insert or re-insert the cassette(s). Check the cassette catcher2. Rearrange notes in Cassette 2. Remove dust in CS13 Sensor 4. Remove note from the CDU delivery path. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Replace the reject solenoid 1. Something is detected on CS31A, CS31B sensor during initialization. 3. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Motor speed (measured at the encoder wheel) was not within spec. Clean CS2, CS4A and CS4B. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Remove note from the CDU delivery path.2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check if the CIU communications serial cable is connected.3. Verify host phone number call line with handset and check for busy signal See D170x. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. No response from host for 60 seconds. 2. 1. Read data of ?Read Double Sensor? Check CS8 Sensor Cable 6. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Can indicate a bad motor or encoder sensor. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Verify cash count in the Settlement menu. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Also check that black and white, 2 wire connector is properly connected at rear of main board. reset the master password and clear the error, select it. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Something is detected in C31AB sensor before dispensing bills. The planned expiration of PCI PTS v5 is April 20, 2026. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. 5. 20001. Check the transaction from the host and try again. Remove notes in the reject box and remount the reject box. 9701151: EPP is down when it receives an 'Get Status' command: 1. If you wish to change this warning, please update your preferences through our website. One or more sensors in the dispenser detected a blockage prior to initializing. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Check the Cash Dispenser received command 2. . Remove jammed notes on Cash Dispenser return path2. Remove a jammed note between the tray and Cash Dispenser2. Remove jammed notes on Cash Dispenser return path. 2. check battery back-up SRAM. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. 1. Clean CS1A. Check dust in existence CS5 Sensor Guide 5. 2. Sensor is located along the delivery path right before the reject bin. Previous 1 Remove any jammed paper from the printer. Remove notes on CS2 sensor. 1. Check phone number 2. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Low Cash. Reboot ATM. Co Op ATM Services Is this better than owning an ATM? Check that the denomination in Transaction setup matches the actual denomination loaded. Mount the retract box or open the box cover 2. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Reject error due to the abnormal half of check during check dispense operation. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Its impossible to read the version after CDU Setup. Verify host phone number See D170x. Loose belts can slip off rollers and block sensors. Upgrade the Cash Dispenser firmware or download software again 3. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Check Main Motor Encoder Slit. Possibly due to too many rejects, may require repair or cleaning if consistent. To show that read error has happened in Multiple magnetic read command. Contact telephone company, Use diagnostic or modem test to test modem. Exchange sensor after abnormal operating, 1. Check if the CIU power cable is connected. 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in Main Motor Encoder Slit 4. Re-initialize machine, verify connections to mainboard. Contact to technician support team. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Transaction was denied by host. Remove note from the CDU delivery path.2. Check the abnormal communication cable. Use a business card or stiff paper to clear jams. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Check all wiring to mainboard. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Double detect module reporting error, check wiring to the module. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). WebRMS has failed to dial into the ATM consecutively for more than 3 days. Remove note from the CDU delivery path.2. Check abnormal clutch.4. Reconfigure currency at supervisor mode, 1. Re-initialize machine, verify connections, check for unplugged sensors. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Reboot ATM. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Remove note from the CDU delivery path. 1. 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Set the cassette properly, 1. 1. Insert or re-insert the cassette(s). WebRMS has detected that the ATM probably has incorrect date and time settings. Is-owning-an-ATM-machine-always-profitable? NOTE: This error occurs only if there is no dial tone at the mainboard. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Check for jammed notes or blocked sensors. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path.2. Check Main Motor Encoder Slit3. Check if printer head lever is properly close, 1. Use a business card or stiff paper to clear jams. Remove note from the CDU delivery path. Remove jammed notes on Cash Dispenser return path 2. Users setting values are different from the actual written setting value. Check the replenished amount and replenish 2. 977010. Maintenance services 4. Realign check sheets in the check cassette box.5. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. 1. Check CS5_1 Sensor Cable2. The two codes must match. Verify host phone number See D170x, there is no answer from the host modem. Check for notes in the Cash Dispenser. NOTE: Do not use metal objects to clear the jam. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Refer to E7. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Call your attendant. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check all wiring connections to CDU mainboard. Error reported during CDU initialization. Chapter1. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Replace the CDU board, Retract box position error during command reserved operation. 1. Check Cash Dispenser Unit information. Check if the CS3 sensor bracket is bent 4. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. 3. Otherwise the CDU will require repair / replacement. Reinitialize3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Get the trace file and log files in D:\trace 2. Remove any jammed paper and then reload. MB1000 check condition of the clutch alignment screw. Check a dust in stacker 2. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check serial number. Check host. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". You may also want to try the reset button on the printer to clear this error. Clear jammed notes or call your service personnel. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Complete the contact form below and well follow up right away. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). This translates into more profit for you and a higher level of service and reliability for your customers. Test Modem. 2. Check the Cash Dispenser received command. Remove dust in CS1~CS4 sensor 3. Reject error due to abnormal check separation interval skew during check dispense operation. National ATM Systems is an ATM ISO and full service ATM company. 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 1. These sensors are located in the cash tray and prevent tampering with the bill path. Initialize after Reset Power 2. Contact to technician support team. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. 3. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Loose belts can slip off rollers and block sensors. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Bills are remained in CS1AB sensor after dispensing bills. CSB sensor detects note in delivery path before CDU dispenses. Remove a dust on the CS13 sensor. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check CS3 Sensor Cable4. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check if CS62 sensor poll is abnormal 3. Contact to host and phone company. Error of being removed 2nd cassette before separate rejection, 1. Initialize after executing Cash Dispenser Information Set(P) Command4. 2. Check Cash Dispenser Unit information. Abnormal operation of the gate solenoid during dispense operation. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Remove note from the CDU delivery path. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. All call appearances on the specified address are currently in use. Reboot ATM: 9721124: Paper jammed: 1. Check the status of Near End sensor and its connector, 1. Check the transaction from the host and try again. Check the thermal printer head and change if necessary. Contact telephone company (Check telephone line connection. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . HOST tried to communicate with IC card without card activation. You may need to remove the printer from the ATM to access the jam. Check CS13 sensor (note jam and dust). Error for the double note detection during separation. Check CS5_2 Sensor Cable 2. If error is persistent, modem may be defective. Remove a jammed note between the tray and Cash Dispenser 2. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check the modem connection and the modem test. 1. If error occurs when checking CS11B cable operation, replace a sensor. Check if the CS3 sensor bracket is bended. Check bill jam or no note in cassette #2. 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed paper from the printer. Check cassette sensor. Otherwise service to cassette or dispenser may be required. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Do RESET at Operator Function 2. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Phone line connected to ATM will not support Data-communication. Check CS3 Sensor BKRT 3. Exchange Cash Dispenser B/D, 1. 4. Check phone number.). ICRW detects protocol error. 1. Remove jammed notes 2. Error for the double note detection during separation. Outside interference may cause it (neon signs, lights). ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Code reported by host processor (Shazam). Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Replace Reject Solenoid 1, 1. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Call your attendant. 1. Check for notes in the Cash Dispenser. If the cash is of known good quality then try cleaning the cassette and dispenser. 2. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check phone number. JPR printer head is heated too hot. 2. Remove jammed notes on Cash Dispenser return path 2. Check Index of notes 4. 2. Replenish receipt paper2. There may be a note stuck in the cash tray ramp. Check a checks status in the reject box 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Note detected in stacker (shutter or presenter type), 1. 2. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Realign notes in the cassette 3. 9701111: BCC error of EPP: Check BCC logic of EPP. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. ATM MACHINES USA COMPANY Copyright All rights reserved. Check if each sensor is mounted.1. Check cable and connection between the CE and printer. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. The ATM time, as set in the Operator Function Menu, is incorrect. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check cassette sensor. If persistent, clean and test the card reader in diagnostics. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Replace cash dispenser PCB2. 20002. Verify that version of Mini-Bank Software matches host processor. Something is detected on CS2 sensor after dispense operation. Check notes in Reject Box 2. Contact to technician support team. Check the status of Black mark sensor. Verify that incoming phone line is plugged into Line rather than Phone on mainboard.