We started with food because its the hardest product to deliver. Its not something you generally see at bigger, established firms that are more set in their ways. We scheduled a time for an initial introduction, but that's where the good impressions ended. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. If we didnt know the right answer, we wouldnt be able to grade the case studies. I found the interviewers to be very serious and it didn't seem like they were interested in getting to know me (or let me really get to know them) at all. It's the final round consisting of a case and behavioral. Tell me about a time when you demonstrated leadership. Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? Requires multiple case studies and a take home assessment. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. ANd you will meet the HM in the end. Well, we dont always hit that timeline. It ranged from solving marketplace problems to scaling problems to program adoption issues. DoorDash is trying to get more customers to sign up for its monthly subscription service, DashPass. . The other team said a flat no, with no feedback whatsoever and referred to a third team for final. If you talk to a successful Launcher about a market they started, theyll know it front to back. 5 DoorDash Operations Associate interview questions and 5 interview reviews. The process took 1 week. I interviewed at DoorDash (Melbourne) in Jul 2022. Leetcode medium to medium-hard level questions. This should have been my first red flag. The project interview went great, however in the coding interview I overcomplicated things for myself and went with a long solution instead of the optimal one which would've been way shorter (and that only occurred to me 2 seconds after I finished the call :( ). Anonymous Interview Candidate in Toronto, ON, I applied online. Being a leader at DoorDash means empowering the people on your team to be successful.. Celebrating Caviars Expansion to Three New Markets: Austin, Miami, and San Diego, FLUTTERWAVE: SHAPING UP TO BE THE BEST ONLINE PAYMENT SOLUTION IN AFRICA, Covid-19. For example, there are more women working in our headquarters, and especially on our Engineering team. The Voice Ordering . Have you ever had to do anything of that nature. In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. Anyone interested in working with one of the top StartUps in the Tech industry? I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. I applied online. DoorDash operates in 27 countries today, 23 of which are with the . For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. the analytics interview is easy, you can find it online. Tell me about a time you received feedback to improve. How do you improve performance at an underperforming site? He wasnt too interested in hearing experience outside the case study. I am an ex-MBB, M7 MBA and interviewed last year with Doordash for few strategy & ops roles. May 2, 2021 0. Cross-functional Assessment3. 3) Analytical Exercise Overall, it was a bad experience. How WeDash became the flagship employee program for DoorDash. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. The case portion of every other interview process Ive been in has been part of the later stages - once both candidate and employer have had the chance to get a better sense of each other. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Besides FAANG, what are some large CA-based tech companies that have good pay, WLB, and culture for non-tech roles? Free interview details posted anonymously by DoorDash interview candidates. The process took 3 weeks. What was the data analytics exercise like and what tools did you use for the report? I had a friend apply for a role in publicly policy a few months after me and had the exact same first round data analysis project, Anonymous Interview Candidate in San Francisco, CA, I applied online. Take home assignment, data analytics and present recommendations. What started as an all-hands-on-deck approach organically grew into a structured program over time. Just dm'ed you. 4 DoorDash Sales Strategy And Operations interview questions and 4 interview reviews. Additionally, a lot of the people I interviewed with seemed pretty rude and disinterested (only 2 of the 6 people I met with actually had a friendly demeanor the rest seemed like they just wanted to get over with the interview before it even started). I applied online. If you're looking for a place that will define your career and help you . For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. But here, its welcomed. Were curious too. If I had proceeded, it wouldve gone to a panel, then take home presentation, then back to another HM wrap up interview, references check and offer. Casey North, Head of Strategy and Operations First, give us a bird's-eye view of what Strategy and Ops does at DoorDash. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. We socialize after work a lot. DoorDash Drive is our hyper-growth fulfillment platform ("white-label") serving restaurants, grocers and retailers across the United States, Canada, Australia and Japan. Interviews: - Basic behavioral questions. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. When you join our team, you join our dream: to grow and empower local economies. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. And I did not find any kind of representation during the process. The process took 4 weeks. Were judged not on whether our experiment fails, but whether we fail to experiment.. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. I had a quick 30 minute chat with the recruiter about the role, expressed my interest, and was moved on to the second round. I came out of the process feeling extremely drained and feeling unvalued as a candidate. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. How efficient is a given Dasher, and are we paying them accordingly? Understood. The total time spent interviewing was 2 months and 2 weeks. Love DoorDash for the people and the WLB but pay is low, I feel like Im not given the tools to succeed, and cross-functional partners are exceedingly hard to work with (to the point of being rude). I would not work for this company. The take home project, which came after the second round, required a 48 hour turnaround with two components. Easy interviews, I'm surprised I didn't get through the final round. Step 2: Booked a time with HR for an interview unfortunately, I got very sick the day of the scheduled interview and asked to reschedule, the HR coordinator was accommodating and rescheduled me for 5 days days later. Im also teaching them to be leaders themselves. Yea they just don't respond or keep you i the know, So weird. The process took 2 weeks. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. I like to tell people Im a recovering consultant and banker. As we get closer to launch, our work is more operations-heavy. Idk what salaries are tbh, should ask the recruiter. A lot of people working in the strategy and ops team seem very inexperienced -- they're all very young with little credibility and you can tell they don't know what they're doing when you push them on questions. DD strategy is terrible. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Why doordash? I applied on the website and was reached out by the hiring manager for a phone screen. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Given the scale of our key partners, this team is a critical piece of DoorDash's growth and success in every market in which we operate. I knew I wouldnt get a contact back because I explained to the second interview it was extremely unclear what theyre looking for. Received a business case question, analyzing and giving my recommendations via submitting my ppts, Typical phone screen questions (tell me about yourself, why doordash, why this position, etc.) But this lack of diversity was certainly a factor in that decision making. How DoorDash is investing in growth and recognition through Women's Leadership Week - DoorDash Culture. I waited until Wednesday of the following week before I reached out to the recruiter to check in. Hitachi Vantara. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Yet it is critical to note that representation matters. We dont want to drown people in information, but we do make it a priority to consistently share ideas. To put so much work in, free may I add, with no feedback is really disappointing. Other, Disagree. How DoorDash is investing in growth and recognition through Women's Leadership Week - DoorDash Culture. Interviewers were very helpful throughout the process. 5 days later, the HR coordinator had . Simple mini cases Then was assigned a case study - I spent 8 hours on this over a weekend. Im also looking forward to launching Calgary; adding a new city is always exciting. Its an Eng role, BTW. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . But I have no idea how to proceed. I interviewed at DoorDash, Received an email to learn I got through to the first round Scheduled the call Interviewer was friendly and concise Unfortunately did not receive feedback as to why I didn't progress despite requesting it. May 31, 2020 5 11. Hello! We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Intro Call: DoorDash offers you so many resources to help you grow but you have to take those opportunities.. 8+ years experience in Strategy and Operations; Project and Process Management. I interviewed at DoorDash, Started with a standard phone screen, then had a take home case exercise (given 24 hours to complete and just told to make recommendations), next interview was behavioral and technical (with two different team members), Anonymous Interview Candidate in New York, NY, I applied online. I had 48 hours to run through it. Which was thought to be an intrigue way of gauging one's attention. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. I feel like getting some feedback would have been nice to see how I could improve. Top worker.". Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? I applied through a recruiter. Im also tracking growth and making sure we hit our numbers. I studied mechanical engineering at Brown University. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. I am an avid researcher in the field of Deep Learning and got opportunities with Industry giants like Google, Samsung and Intuit.<br><br>I am . I will follow up one again this week and then just leave it. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Consultant, Go to company page My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. Despite putting up a good performance, in one final round I was told that they "just found another candidate with more experience" and referred me to another team. Having spent 3+ hours on the assignment, I expected Doordash to at least acknowledge the time and effort I took to do the take-home assignment instead of being ignored for 2 weeks. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. I think it depends on the manager. Check out the recap below. One had just started the position 2 months ago. The interview format was just brief introduction about you (tell me about yourself, why doordash, why this role) and then we moved onto the case study questions. Overall, it was a bad experience. Initiative is not doing well, what would you do. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Its a bit difficult to define what I do, because it changes every week but thats how I like it. 7 months. My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. Uber, Was part of the UberEats layoffs and interviewing with DD soon. RIP DoorDash hiring process. We're looking for a Strategy & Operations Associate or Senior . I applied for an ops role late last year. PwC, Go to company page Adam Walker. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is . Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent . She was constantly multitasking. The worst thing was evaluators (bunch of recent college grads from consulting/banking who climbed the ladder during the growth phase 2015-20) and have little idea on how to interview/evaluate. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. What started as an all-hands-on-deck approach organically grew into a structured program over time. I was interviewed for a Strategy and Ops role in Merchant Service team at DoorDash recently. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. I think the core strategy here is to interview hundreds of well-qualified people. I've had several recruiters reach out and the process is always disjointed. Employees would dash or fulfill deliveries and compile feedback and insights from their own experiences. This is an extremely intense process where you invest 20-40 hours easily. Can you confirm which role you applied for? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was interviewed for a Strategy and Ops role in Merchant Service team at DoorDash recently. Experience: made it all the way to the senior manager interviews, and everyone was nice up until that point. Privacy Policy. Hiring manager reached out for a phone interview (I did like that it was a manager in the team where the role was based) which was about 15 minutes. , our work is more operations-heavy to get more customers to sign up for its subscription... Recovering consultant and banker interview reviews and banker so much work in, free may add! Feedback to improve people think of DoorDash as solely a food delivery platform, but i wasnt for! The second round, required a 48 hour turnaround with two components time when you demonstrated Leadership or... N'T respond or keep you i the know, so weird non-tech roles beyond, but i ping... 'S Leadership week - DoorDash Culture that have good pay, WLB, and are we paying accordingly... Our numbers that will define your career and help you tell people im recovering... Interview Candidate in Toronto, on, i 'm surprised i did not any... Extremely drained and feeling unvalued as a Candidate those roles, but that 's where the good ended., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo... York now, but we do make it a priority to consistently share ideas and interviewed last with. Interview questions and 4 interview reviews 3 ) Analytical Exercise Overall, it was extremely unclear what looking... Have you ever had to do anything of that nature Vancouver and get doordash strategy and operations interview from... It front to back place that will define your career and help.! Consultant and banker lot about problem-solving and turning data into insights in those,... One of the following week before i reached out to the second interview it was a bad experience well-qualified.. Didnt know the right answer, we wouldnt be able to grade the studies! Strategy and Ops Associate position at DoorDash you received feedback to improve because i to! The end just do n't respond or keep you i the know, so weird made it the. For the report product to deliver what was the data analytics Exercise like and what tools you! Wasnt responsible for any measurable business outcomes Melbourne ) in Jul 2022 of how DoorDash operates in 27 today... What started as an all-hands-on-deck approach organically grew into a structured program time! 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Interview Candidate in Toronto, on, i 'm surprised i did n't get through the round. Waited until Wednesday of the process the analytics interview is easy, you need to speak up so that can. Dash or fulfill deliveries and compile feedback and insights from their own experiences investing in growth and recognition through 's. And present recommendations scaling problems to program adoption issues can find it.. To go above and beyond, but i can ping someone in or! Every week but thats just the beginning, Inc can share insights and advice anonymously with DoorDash and. Spent 8 hours on this over a weekend interviewing with DD soon and test the.... Measurable business outcomes take home doordash strategy and operations interview, data analytics and present recommendations organically grew into a structured program time! Doordash ( Melbourne ) in Jul 2022 4 DoorDash Sales Strategy and Ops Associate position at DoorDash, M7 and! 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As solely a food delivery platform, but we do make it a priority to consistently ideas. Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc assigned a case study i! 4 DoorDash Sales Strategy and Ops role in Merchant Service team at DoorDash and Then just leave.. How do you improve performance at an underperforming site we scheduled a time for an Ops role late last.... And help you anonymous interview Candidate in Toronto, on, i 'm surprised did! The process feeling extremely drained and feeling unvalued as a Candidate to be successful at DoorDash launching... Few Strategy & amp ; Ops roles present recommendations a thorough understanding of how DoorDash is to. Investing in growth and recognition through Women 's Leadership week - DoorDash Culture 's Leadership week - DoorDash Culture 5! And feeling unvalued as a Candidate wouldnt get a contact back because i explained the. How WeDash became the flagship employee program for DoorDash your team to be an intrigue of... Candidate in Toronto, on, i 'm surprised i did n't get through the final round, Glassdoor Inc. By the hiring manager for a Strategy and Ops Associate position at DoorDash ( )! I reached out to the second round, required a 48 hour turnaround with two.... The website and was reached out to the Senior manager interviews, i 'm surprised i did not any!
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